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HVAC Technical Contract Administrator (Greensboro)

Monitors all service contracts, including new contracts, contract status, and renewals.  Maintains the Customer Service Database.  Supports all of Customer Service, including Resource Managers, Field Service Operations, Internal Operations, Service Sales Manager and staff and Customer Service Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned. 
Is responsible for review of new contracts for customer information, technical information, financial information, and proper scheduling.
Works with sales, customers, and technicians to retrieve missing information on new contracts.
Is responsible for keying new contracts into the system.
Serves as a point person in working with Field Team Leaders, Resource Coordinators, Sales, and Service Manager to assign technicians to contracts.
Facilitates listing of correct PM materials for contracts to enable pre-purchasing of materials.
Creates contract renewal listing during contract renewal process including financial and functional performance.
Reviews contract work orders prior to scheduling to insure work scope is accurate.
Investigates issues with service contracts by working with Resource Coordinators, Technicians, and Sales.
Works with Resource Coordinators and Finance department on contract billing issues.
Responds to customer telephone inquiries and direct calls.
Is a liaison between Service Sales and Service Operations.
Maintains the Service Contract database; creates reports on an as-needed basis.
Maintains customer satisfaction by investigating concerns, implementing corrective action and communicating with customer and Brady associates as needed.
Is responsible for contract renewals and the associated work order preparation; responsible for maintaining accurate records on all contract customers.
Provides backup for Resource Managers during scheduled and non-scheduled leave.
Survey customer service levels.
Promotes rewarding workplace by treating co-workers with respect and consideration.
Serves as a team member by helping others work more effectively.
Flexibility to work overtime/weekends, as required.

EDUCATION / EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school in technical field; or one to two years related experience and/or training; or equivalent combination of education and experience.
Demonstrated understanding of controls, HVAC equipment, contract administration, and HVAC systems. 
Financial budgeting, planning and administration skills are required. 
HVAC field experience a plus! 
Knowledge of Windows and Microsoft products.


Please send a resume to recruiting@bradyservices.com or fax to 919-232-5793. If you have questions about the above positions or need an application sent to you, please call 1-800-849-1915.