When it comes time to look for a service provider for your building do you know what questions to ask to ensure you select a professional you will want to partner with for years to come? The success (or failure) of your security system could lie in the selection of your provider. Asking the right questions will ensure that your building’s security is the first priority.

Where is the company located? A good rule of thumb is to select a provider with a local office within 100 miles of your facility to ensure that they will be able to respond when needed for service. How many service technicians are within 100 miles of your facility? This will give you a good idea of the resources available to meet your needs as a service customer.

How long have they been in business? Choosing a security service provider can be a commitment for years to come so you will want to select a company that is a stable and established business. Choosing a provider with a history of success will ensure that the provider you select will be there for you in the future.

How many of the provider’s technicians are experienced on your current system or the system you are about to install? Are their technicians certified to work on your type of system? Did they receive training directly from the manufacturer or was it through work experience? You want to be sure that the provider you are selecting has the proper training to install, repair, and understand the equipment in your building. You will also want to ask how long they have been representing their current line of security products. Experience installing and servicing specific systems will benefit you as a customer in the long run.

Is the company a commercial security provider? If you are a commercial client requiring a coordinated approach with one or more systems this is an important question to ask. You want to be confident that the provider you select has the specialized experience and training to work with complex systems with more aspects that need coordination.

How did you hear about the company? Is this a provider that responded to a RFP or were they referred by another business in your industry?

Can they provide references from clients of with similar needs? An experienced, professional provider will be able to give you a list of clients with similar environments and needs willing to provide feedback on the quality of products and services. Talking with other customers will give you an idea of the company’s core values and competencies and give you a good indication of what to expect. Ask the tough questions on the quality of work, customer service, and support to gain insight into how the company really operates.

Including these questions as part of your qualification process will ensure that your building’s security is the first priority and help you select your security provider.

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